Support
Need help? Email us and we'll get back to you as soon as we can — usually within 1–2 days.
Email supportCommon questions
- My purchase didn't unlock. Open Era → tap the gear (Settings) → restore purchases. Make sure you're signed into the same Apple ID you bought with.
- How do I cancel or manage my subscription? Subscriptions are handled by Apple: iOS Settings → your name → Subscriptions → Era, or use manage subscription inside Era's Settings. Refunds are requested through reportaproblem.apple.com.
- How do I change my daily reminder time? Era → Settings → daily reminder. If notifications are off, allow them in iOS Settings → Era.
- Where are my photos stored? Only on your iPhone. Era has no accounts and no server — see the Privacy Policy. That also means deleting the app deletes your board, so finish your era first!
- I missed a day — is my era over? You get 2 lives per era. Miss more and the era restarts: that's the point of the challenge. Worst-day minimums exist so a hard day can still count.
- Found a bug? Email us with your iPhone model, iOS version, and what happened — screenshots help a lot.